Yes, we can ship worldwide. If your country is not listed in the shopping cart then contact us with your address details and the products you wish to purchase. We will get back to you within 24 hours with a total cost including shipping and insurance.
We generally ship frames via next day courier, and components by Royal Mail First Class Recorded. Frame shipments go out approximately twice a week, components usually within 24-48 hours of ordering. For international orders we use DHL or UPS.
We can have your frame custom powder coated in most colours for £65 (£80 with a lacquer coat). This usually adds approximately 2 weeks to delivery. Contact us if you are interested
Our returns policy does not affect your statutory rights.
If an item should fail to meet your expectations, you may return it unused and in its original packaging within 10 days of receipt and we will provide a full refund (shipping costs are not included). You must email us before returning goods. Returns received without prior-authorisation or in a non-saleable condition may be refused.
If you have received incorrect or damaged goods, we will give a full refund. In the case of a refund for damaged goods, we reserve the right to an independent opinion on whether the goods qualify for a refund.
In the case of incorrect or damaged goods, we will reimburse any postage costs incurred as long as they have been agreed first.
Our frames are fully guaranteed against manufacturing and materials faults or defects for 12 months from date of purchase. This guarantee does not cover items which are damaged through accident, misuse, wear and tear, neglect or those which have been repaired or altered by any other firm. Paintwork is not covered covered by this warranty, nor is any damage that happens to you or your other components as a result of any failure of one of our products.
This guarantee is only valid to the original customer and is non-transferable. We reserve the right to an independent opinion on whether the goods qualify for a refund. A dated proof of purchase must be provided before a warranty claim will be considered.
Our frames are made in Taiwan. They are handmade using traditional brazing and welding techniques with the highest quality materials by a team of frame builders who have over 2 decades of experience. Each frame undergoes extensive quality and safety checks before it is shipped to us in the UK.
Although built overseas our frames were carefully designed by us in London and are exclusive to Brother Cycles.
By doing the above we are able to offer an affordable product without sacrificing quality or style – which is exactly what we set out to do.
Yes we are!