YOUR RIGHT TO CANCEL
If for any reason you are not happy with your purchase, then you have the right to cancel from the date the contract is concluded (i.e. the date we send our Order Confirmation email) until the expiry of a period of 14 days, beginning the day after the day on which you received the item. Furthermore, the right to cancel can be exercised in writing or in another durable medium, and sent to:
Brother Cycles Ltd, Brogdale Farm, Brogdale Rd, Faversham, ME13 8XZ.
Payment is taken at the point of checkout. Payment methods on offer include American Express, Visa & Mastercard, plus of course Paypal.
TERMS OF SALE
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Despatch times may occasionally vary and any guarantees or representations made as to delivery times are limited to mainland UK.
In order to purchase from Brother Cycles you must be over 18 years of age and possess a valid credit / debit card or PayPal account. When your order is accepted we will inform you by email. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of products and services may fluctuate. All prices advertised are subject to such changes.
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
PRICING & AVAILABILITY
Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
We generally ship frames and bikes via next day courier in the UK, and Express air freight for addresses outside the UK. Accessories are sent by Royal Mail. Frame and bike shipments go out approximately twice a week, components usually within 24-48 hours of ordering. For international orders we use DHL or UPS.
Customers with shipping addresses outside of the EU are solely responsible for all duties, import taxes and brokerage fees. These are not included in the cost of shipping or handling of your order. Customs, duties, and taxes vary widely from country to country; please check with your local customs agency for details on estimated costs. Customs, duty, and taxes are non-refundable: so if you refuse a shipment because of unexpected import fees, the cost of the original shipping, any brokerage/customs/duty/taxes, and any return shipping charges will not be refunded.
Our returns policy does not affect your statutory rights.
If an item should fail to meet your expectations, you may return it unused and in its original packaging within 14 days of receipt and we will provide a full refund (shipping costs are not included). You must email us before returning goods. Returns received without prior-authorisation or in a non-saleable condition may be refused.
If you have received incorrect or damaged goods, we will give a full refund. In the case of a refund for damaged goods, we reserve the right to an independent opinion on whether the goods qualify for a refund.
In the case of incorrect or damaged goods, we will reimburse any postage costs incurred as long as they have been agreed first.
Refunds will be processed back to your original method of payment, and can take up to 4 working days to arrive depending on your bank’s policies.
All material accessible on Brothercycles.com is protected by copyright. You may view the website pages on screen and print or download extracts of them for your own personal use. You may not make any other use of any material on the site. No part of this Website may be reproduced, transmitted to, or stored on any other website in any other form of electronic medium without our express written consent.
TRADEMARKS AND USE OF THIS SITE
All rights, including copyright, in this website are owned by Brother Cycles Ltd. Any use of this website or its contents, including copying or storing it, in part or in whole, other than for your own personal, non-commercial use is prohibited without the prior permission of Brother Cycles. You may not modify, adapt, alter, distribute or create derivative works of or from this website, in whole or in part.
You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
You may link to any part of the Brother Cycles site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, adapt, publish, translate and distribute your content in any existing or future media.
Your content must not be illegal or unlawful, must not infringe any third party’s legal rights and must not be capable of giving rise to legal action whether against you or us or a third party (in each case under any applicable law).
This site is owned and operated by Brother Cycles Ltd, 12 Park Lane, Margate, CT9 1RQ, United Kingdom
UK VAT Number – GB990106428, Registered in England and Wales – Company Registration Number – 09542198
You can contact us by email to email@example.com