We generally ship bikes and frames via next day courier, all other items by Royal Mail First Class Recorded. Frame shipments go out approximately twice a week, components usually within 24-48 hours of ordering. For international orders we use DHL or UPS.
Our returns policy does not affect your statutory rights. If an item should fail to meet your expectations, you may return it unused and in its original packaging within 14 days of receipt and we will provide a full refund (return shipping costs are not included). You must email us before returning goods. Returns received without prior-authorisation or in a non-saleable condition may be refused.
If you have received incorrect or damaged goods, we will give a full refund. In the case of a refund for damaged goods, we reserve the right to an independent opinion on whether the goods qualify for a refund.
In the case of incorrect or damaged goods, we will reimburse any postage costs incurred as long as they have been agreed first.
Please contact us for a returns address.